Most stores are already accepting bills payment for most utilities like PLDT, Meralco, Maynilad, Manila Water, Globe, Smart, and even for HSBC loans and credit cards.
Jason Ngo, Management Information Systems (MIS) manager of PSC, said the company started testing NEC Philippines' latest generation POS system in July 2005 in some of 7-Eleven's 262 stores in the country.
"After a three-month test, we decided to adopt NECs POS in all our other stores. By the end of October last year, we had migrated 60% of our stores to the new system," Ngo said.
Ngo said the adoption of a truly reliable POS would allow them to analyze customer buying habits and preferences at the store level, which in turn will serve as guide to replenish inventories in time and come up with relevant promotions.
"With our old system, it would normally take us a minimum of three months to find out which products are selling and which products are not moving," Ngo explained. Managers used to rely solely on store purchases because they did not have an item-based recording of the sales of each store.
"NEC's POS system allows us to manage inventory item by item. Now, store operators and franchisees can evaluate the movement of goods from our shelves on a more timely basis for better and faster fine-tuning of our overall sales strategy and inventory management," Ngo said.
"We at NEC Philippines are quite happy with the increase in productivity that 7-Eleven is now enjoying. To ensure that 7-Eleven's 24-hour operations are running smoothly all the time, NEC provides 24x7 support through NECare, NEC's maintenance and support organization," said Leonardo Santos, NEC Phils., Executive Vice President.
NECare provides both warranty and post-sales support to all NEC customers and is staffed with qualified and highly skilled engineers that have done field work to support NEC clients not only in the Philippines but in other parts of the world, Santos added.
Ngo said the company chose NEC over other POS providers because of NEC's track record. NEC has already provided solutions to 7-Eleven stores in other countries in the region.
NEC's POS system is in wide use in highly competitive countries. In Asia, NEC's POS system has led to rapid expansion in retail establishments in Malaysia, Taiwan, and China. In Thailand, for example, there are 3,300 7-Eleven stores under NEC's POS system.